# Manage your subscription, credits, and workspace > Subscribe to the Launch plan, read the Billing tab, update your payment details or cancel, get a refund, and buy credit packs. Back up, restore, or reset your workspace. ## Open Billing Click your name at the bottom of the sidebar, select **Settings**, then **Billing**. You see **Subscription**, **Buy credits**, and **Billing History**. ## Subscribe You subscribe during setup, before your workspace is built: select **Continue to checkout ยท $49/month** and pay. Setup moves on once the payment is confirmed. If **Billing** shows the **Free** plan, select **Upgrade to Launch** and pay. You come back to **Settings**. ## Read the Subscription card | Field | What it shows | | ------------------------------------ | ----------------------------------------------------------------------------------------------- | | **Current plan** | **Launch** or **Free** | | Price | The list price, **$99 / month**, for Launch. **$0** for Free. Your invoices show what you paid. | | Status | One of the badges below | | **Billing cycle** | **Monthly**, or **No billing** on Free | | **Next renewal** or **Access until** | The date your plan renews, or the date your access ends | | **Billing access** | **Organization owner** | | Badge | What it means | | --------------------------------- | ------------------------------------------------------------------------------------------------ | | **Active** | Paid access. The plan renews each month, and each renewal brings 1,000 credits. | | **On hold** | Paid access continues, and the allowance still arrives. | | **Cancelled** | Paid access runs to the end of the period you paid for. Then the plan doesn't renew. | | **Expired** or **Payment failed** | No paid access, so your squad is paused. Unused included credits expire. Purchased credits stay. | | **Pending** | No paid access yet. | ## Update your payment details or cancel ### Step 1: Open the billing portal Select **Manage subscription** on the **Subscription** card. The payment provider's billing portal opens in the same tab. ### Step 2: Make the change Update your payment details, or cancel your subscription. ### Step 3: Come back The portal returns you to **Settings**, and the **Subscription** card shows the new status. ### When you cancel - No more monthly charges are made. - You keep full access until the end of the period you paid for. - There is no refund for the rest of the period, unless you're within the 7-day guarantee below. - Included credits expire at the end of the period. Purchased credits stay. - Cancelling deletes nothing: your squad, tasks, docs, and backups stay in your workspace. ### When your plan ends When a cancelled plan reaches the end of its period, or a payment fails, your squad is paused until you subscribe again. If the plan is active again before that date, nothing pauses. - No task, scheduled job, or Chat reply runs, and your Telegram bot stops answering. - Instead of the dashboard, you see "Your plan ended on" and the date. Your squad members, tasks, and docs are all kept. - You can't connect apps or buy credits while the plan has ended. To start again: 1. Select **Subscribe again**, on that screen or in **Settings > Billing**, and pay. 2. You see "Confirming your payment", then "Starting your squad again". 3. Your squad picks up where it left off, usually within a minute. ## Get a refund | What you paid for | Refund rule | How to ask | | ----------------------------- | --------------------------------------------------------------------------------------------------------------- | --------------------------- | | A subscription payment | A full refund within 7 days of that payment | Email support@squadroom.app | | A credit pack | A refund within 7 days of purchase, while none of its credits are spent. A pack you used credits from is final. | Email support@squadroom.app | | Your monthly included credits | No cash value. They reset each billing cycle. | Not refundable | | Model usage | Your AI provider bills it, so SquadRoom can't refund it. | Ask your provider | - A refund goes to your original payment method and usually arrives within 5 to 10 business days. - When a pack is refunded, its credits leave your balance. - The refund shows in **Billing History** as **Refund**. ## Buy credits Credits come in packs of 5,000 for $10. Purchased credits never expire and are used after your monthly credits. ### Step 1: Open Buy credits Open **Settings > Billing** and find **Buy credits**, the **Additional Credits Pack** card. **Top up credits** in the sidebar and **Buy credits** under **Usage** in the account menu open it too. ### Step 2: Choose how many packs Use the minus and plus buttons to pick 1 to 20 packs. For 3 packs, the total reads **$30** and **15,000 credits**. ### Step 3: Pay Select **Buy pack**, or **Buy packs** for more than one, and pay at checkout. You come back to **Settings > Billing**. The credits are added when the payment succeeds, and **Available credits** in **Settings > Usage** goes up. ## Billing History **Billing History** lists every payment and refund, newest first. Each line shows **Payment** or **Refund**, the date, the amount, a status (succeeded, processing, failed, or cancelled), and an **Invoice** link when there is one. ## Manage your workspace Open **Settings > Workspace**. ### Tasks at once **Agent Task Concurrency** sets the most tasks your squad works on at once: 1, 2, 4, 5, 6, 8, or 10. The default is 2. Each running task needs about 800 MB of computer memory, so your workspace never runs more than it can hold. Tasks past the limit wait in **Queued**. ### Restart the gateway The gateway carries your squad's messaging connections, such as Telegram. Select **Restart gateway** on the **Agent Gateway** card and confirm in your browser. You see "Agent gateway restarted". The connections drop for a moment and come back. Your workspace and its data don't change. The button works only while your workspace is ready. ## Back up your workspace A backup saves your squad, tasks, docs, tickets, Chat, and memory. With **Include secrets and environment variables** checked, it also saves your AI account keys, your Telegram bot token (the code that connects your bot), and your saved logins. Without secrets, it leaves saved logins out entirely. It never holds your app connections. ### Step 1: Name the backup Under **Data & Backups**, find **Create a backup**. Type a name in the backup name field, or leave it empty. ### Step 2: Decide on secrets **Include secrets and environment variables** is checked by default. Clear it to leave your keys out. ### Step 3: Create it Select **Create Backup**. The backup shows in the list with its name (or "Workspace backup"), the time, and "Secrets included" or "Secrets excluded". It reads **Pending** until it is done. If you cleared the box and your workspace has saved logins, you're asked first: "Saved logins can only come along with secrets". The line under it says how many logins you have. - **Include secrets** checks the box again and makes the backup with your logins. - **Leave logins out** makes the backup without them. If your workspace isn't running, SquadRoom can't count your logins. It doesn't ask, and the backup leaves them out. ### Keep and delete backups - Backups stay until you delete them. - Select the star to pin a backup. A pinned backup's button reads **Unpin to delete**, so unpin it first. - Select **Delete** and confirm. You can't undo it. - A backup stuck on **Pending** shows **Retry pending backup**. A failed backup shows **Failed** and the reason. ## Restore a backup > **Warning:** A restore replaces your workspace as it is now. Anything made after the backup is gone. ### Step 1: Start the restore Select **Restore** on a finished backup and confirm. Don't start new tasks until it finishes. ### Step 2: Wait while the backup is applied Your workspace stops, and a full-page screen replaces the dashboard. It reads "Restore is ready to continue", then "Restore needs attention" while the backup is applied. **Stop and restore** and **Resume restore** continue the same restore. They never start a second one. ### Step 3: Start the restored workspace When you see "Restore complete", select **Start workspace**. In **Settings > Workspace**, the backup now reads **Restored**. If you see "Restore could not finish", your original workspace is safe. Select **Continue with original workspace**. A backup made without secrets restores with no saved logins. Add them again in **Settings > Passwords & Logins**. ## Reset your workspace **Reset** empties your workspace and sends you back to setup. > **Warning:** A reset can't be undone. Create a backup first if you might want anything back. A reset always deletes: - Your squad, tasks, docs, and workspace history. - The setup conversation and everything it recorded. - Your workspace's computer and its files, including saved logins. You choose what else stays: | Choice | What it keeps | Starts | | --------------------------- | -------------------------------------------------------------- | ------ | | **Connected apps** | Everything on the Integrations page, so you don't reconnect it | On | | **AI providers and models** | Your API keys, sign-ins, and default model | On | | **Memory** | What your squad remembers about you and your work | Off | Anything you don't keep is deleted with the rest, so a reset clears your memory unless you keep it. When you don't keep connected apps, SquadRoom disconnects them, and you connect them again after setup. A reset always keeps your backups, your subscription, and your credits. It also turns off Telegram and sets **Agent Task Concurrency** back to 2. ### Step 1: Open the reset Under **Danger Zone**, find **Reset Workspace** and select **Reset**. The **Reset workspace** window lists what is deleted under "This will permanently delete:". Under "Choose what to keep:", tick what should stay. ### Step 2: Type the name Type your workspace's name, shown in the window, into the box under it. A new workspace is named "Default Workspace". **Reset workspace** stays off until the name matches. ### Step 3: Reset Select **Reset workspace**. You see "Resetting your workspace" until it is done, then setup starts again at **STEP 1 OF 6**. You don't pay again. If you see "Reset needs another try", select **Resume reset**. It continues the same reset, with the same choices. The button shows after the reset has run for 3 minutes, or at once if the reset recorded an error. If the screen also shows "Connected apps could not be disconnected:" and a reason, SquadRoom couldn't disconnect your apps. **Resume reset** tries again. ## What you can't do here - Delete your account. To do that, email support@squadroom.app from your account's email address, and SquadRoom deletes the account and its data within 30 days. **Reset** empties the workspace and keeps your account. - Change the plan. Launch is the only plan. - Download a backup. A backup can only be restored here. - Schedule backups. SquadRoom makes none on its own, so you create each one. ## Related pages - What each charge pays for and what uses credits: [What SquadRoom costs and what uses credits](/docs/costs). - Paying during setup: [Set up SquadRoom and get your first report](/docs/get-started). - Every full-page screen during a restore or reset: [Get a stuck task moving again](/docs/stuck-tasks#your-workspace-is-offline-or-being-repaired). - The full refund rules: [Refund Policy](/refund).